REPAIRS & SERVICING

We know how slush machines work.

We have been working on slush machines since we first established in 1999, so it is fair to say we know how slush machines work. We believe that repairing and reconditioning old tired slush machines is a form of recycling and is a cost effective way to get your machine back up and running. Why wouldn’t you repair your old machine when a service cost is only 10% of a new machine?

WHAT MACHINES DO WE REPAIR?

There are many different makes and models of Slush machine out there and the good news is that we service over 90% of them. Unfortunately we are unable to service any replica machines.

The Servicing Process

1. INITIAL DIAGNOSIS

It  is vital that we diagnose any faults with your machine, and most importantly determine whether it is cost effective to repair, before we start work. If it is not, we will inform you and the service cost will be reduced to a £75+VAT diagnosis fee.

2. CLEAN & CLEANSE

Your machine will go through an intense clean inside and out. We will ensure that vital connections are free from any previous syrup leaks, and that any dust is blown out and grease removed. We will also straighten out any bent fins to the condenser.

3. REPAIRS

It is at this stage we will repair any faults with your machine; this may include replacement of some parts. We will contact you to confirm any parts that require replacement before proceeding, unless you have pre-authorised specific items.

4. REASSEMBLY

We will now piece your machine back together exactly how it will have been done in the factory.

5. TESTING

Your machine will now go through 2-3 days of constant testing and checks with slush product to ensure everything is as it should be.

6. FINAL CLEAN

Your machine is nearly done! A final clean is carried out to ensure any slush residue from testing is removed. Your machine is now ready to returned back to you.

Cost

We offer a fixed labour cost for servicing, and do our best to keep all associated costs as low as possible:

FULL SLUSH MACHINE SERVICE
£150+VAT
  • Gas pressure checked*
  • Condenser cleaned
  • Wet tested for syrup leaks

Common Repairs We Carry Out

So your machine has stopped working, and is now losing you money every day it is out of action…but what’s wrong with it?

We carry out a full diagnosis, as well as many different types of repairs on slush machines; some are more involved than others but do not worry, this is all incorporated into the service cost. Please see below some of the common repairs we carry out:

  • Replace faulty timers
  • Replace broken evaporator supports
  • Replace broken base plates
  • Replace solenoids
  • Replace gear motors
  • Replace broken bowls
  • Replace broken spirals or augers
  • Repair damaged frames
  • Replace faulty switches & relays
  • Rewire or remove light lids
  • Repair syrup leaks

Whilst we are able to pressure test your machine, we are unable to re-gas them. If the machine has a gas-related issue, or should your machine be uneconomical to repair in any other way, we only charge a diagnosis fee of £75+VAT, plus any collection/drop off costs.

HOW TO SAFELY LEAVE YOUR MACHINE ON OVERNIGHT

A lot of repairs we carry out are due to slush machines being incorrectly left off or in the wrong mode overnight. This video will explain what settings to use to ensure your machine will be up and running the next day!

FAQ’s

Below are some of the common questions we get asked regarding repairing and servicing slush machines. If you still have any questions please get in touch with a member of our team.

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