REPAIRS & SERVICING
We know how slush machines work.
We have been working on slush machines since we first established in 1999, so it is fair to say we know how slush machines work. We believe that repairing and reconditioning old tired slush machines is a form of recycling and is a cost effective way to get your machine back up and running. Why wouldn’t you repair your old machine when a service cost is only 10% of a new machine?
We service any machine purchased from Mr Cool it.
The Servicing Process
1. INITIAL DIAGNOSIS
It is vital that we diagnose any faults with your machine, and most importantly determine whether it is cost effective to repair, before we start work. If it is not, we will inform you and the service cost will be reduced.
2. CLEAN & CLEANSE
Your machine will go through an intense clean inside and out. We will ensure that vital connections are free from any previous syrup leaks, and that any dust is blown out and grease removed. We will also straighten out any bent fins to the condenser.
3. REPAIRS
It is at this stage we will repair any faults with your machine; this may include replacement of some parts. We will contact you to confirm any parts that require replacement before proceeding, unless you have pre-authorised specific items.
4. REASSEMBLY
We will now piece your machine back together exactly how it will have been done in the factory.
5. TESTING
Your machine will now go through 2-3 days of constant testing and checks with slush product to ensure everything is as it should be.
6. FINAL CLEAN
Your machine is nearly done! A final clean is carried out to ensure any slush residue from testing is removed. Your machine is now ready to returned back to you.
Cost
We offer a fixed labour cost for servicing, and do our best to keep all associated costs as low as possible:
- *There is a £75 courier fee each way for machine servicing for most of mainland UK. Price confirmed on application.
Common Repairs We Carry Out
So your machine has stopped working, and is now losing you money every day it is out of action…but what’s wrong with it?
We carry out a full diagnosis, as well as many different types of repairs on slush machines; some are more involved than others but do not worry, this is all incorporated into the service cost. Please see below some of the common repairs we carry out:
- Replace faulty timers
- Replace broken evaporator supports
- Replace broken base plates
- Replace solenoids
- Replace gear motors
- Replace broken bowls
- Replace broken spirals or augers
- Repair damaged frames
- Replace faulty switches & relays
- Rewire or remove light lids
- Repair syrup leaks
Whilst we are able to pressure test your machine, we are unable to re-gas them. If the machine has a gas-related issue, or should your machine be uneconomical to repair in any other way, we only charge a diagnosis fee of £125+VAT, plus any collection/drop off costs.
HOW TO SAFELY LEAVE YOUR MACHINE ON OVERNIGHT
A lot of repairs we carry out are due to slush machines being incorrectly left off or in the wrong mode overnight. This video will explain what settings to use to ensure your machine will be up and running the next day!
FAQ’s
Below are some of the common questions we get asked regarding repairing and servicing slush machines. If you still have any questions please get in touch with a member of our team.
A service usually takes 3-7 working days from when we receive the machine, however it may be longer during the summer months due to increased demand.
We charge a fixed price of £195* for routine servicing.
*Prices exclude VAT, parts, collection and delivery.
Repairs are usually carried out during the service, so no additional time is needed. The only exception is if we need to order parts from the manufacturer, however this is rare.
Yes, any parts required during servicing will be added onto the price of the service.
Whichever works best for you!
We can arrange for your machine to be collected by a courier at a cost of from £50 each way. It’s also possible for the courier to palletise and wrap your machine, however we do ask that you try your best to protect the machine as much as possible before collection.
Or if you’d prefer, you can bring your machine to us.
If you are unsure what make and model your machine is, our team can help you to identify it.
Please send a couple of photos of your machine to info@mrcoolit.com.
We service and repair any machine sold by Mr Cool It or Us 4 Slush since January 2019.
We’ve been working on slush machines since we first established in 1999, so it’s fair to say we know how slush machines work.
Our experienced team of engineers know the ins and outs of slush machines from years of repairing and reconditioning old machines and returning them back to former glory.