DELIVERY
At Mr Cool It, our aim is always to get your order to your door as quickly as possible. For that reason we offer EXPRESS next working day delivery* to the UK Zone 1 region for all orders placed and paid for by Midday, Monday to Friday. Zone 2 or 3 postcodes may incur extra delivery costs and we cannot guarantee next delivery within these Zones.
For deliveries outside the UK please contact us on 01904 438343
*Please note all values exclude VAT
To ensure the safe and cost effective delivery of your goods, we use a mixture of courier services; namely APC and The Pallet Network, depending on the goods you order. All slush machines, and syrup orders of 80+ bottles, will be shipped on a pallet. Delivery will be made by HGV as a kerbside delivery only; the drivers are not insured to unload the pallet into the premesis. If there are any access issues (timed access, no parking, narrow street etc) please let us know. Failure to do so may result in a failed delivery, which will incur a re-delivery charge.
We can provide a tracking reference number on request.
Deliveries are made between 8.30am & 6.00pm Monday-Friday, and will require a signature. We cannot confirm a specific delivery time.
Returns
We always set the bar high by supplying the finest quality products and always supply the genuine parts supplied by the manufacturer. However, if you are not satisfied with your purchase, Mr Cool It will accept returns or cancellation of orders either in whole or in part within 14 days of receipt of the goods provided prior authorisation has been approved as part of the contract and has been communicated in writing to that effect on headed paper. To obtain authorisation for a return, please contact Customer Services on 01904 438343.
Mr Cool It reserves the right not to accept returns unless reasonable grounds for rejecting the goods are provided.
Goods must be returned to Mr Cool It in their original condition, in the original packaging, along with the relevant dispatch note and returns number in order for the Customer to be eligible for any refund. Returned goods will incur a 25% restocking fee.
The Customer must bear all the costs of returning any Goods to Mr Cool It.
All items for return should be sent to the following address (unless otherwise specified):
Mr Cool It, The Old Dairy, Old Road, Minera, LL11 3YR
Refunds will be made within 14 days minus shipping cost of £7.50 per packet sent, £12.50 per box sent or £80.00 per pallet.
In the event that faulty goods have been supplied Mr Cool It reserves the right to repair or replace the goods at our discretion.
Mr Cool It do not accept returns on commercial slush equipment.
*We will make every effort to deliver orders within the time scales indicated. However, the time and date of delivery are not guaranteed. For more information, please see our Terms & Conditions.